FAQs
Processing Time:
The time it takes to complete your order depends on the products ordered. Most orders ship in 3-5 business days during non-holiday times.
Handmade and/or personalized items are created at the time of order and can take up to 10-14 business days to leave our shop during peak holiday seasons.
- RTS Items (labeled RTS)- 3 to 5 business days
- Sublimation Transfers- 3 to 5 business days
- Made to Order Products (t-shirts, tumblers, beaded items, etc)- 1-3 weeks
- Boutique Items & Clothing Items Shipped From Our Partner Warehouses- 14-21 business days*
- PREORDERS- varies, see individual listing
We use USPS calculated shipping for most orders. Free Shipping items will be shipped with our standard shipping option unless upgraded shipping is requested for an additional fee.
If you order Preorder and RTS items together your entire order will be held until preorders are processed. This can delay your order significantly. We highly recommend placing a separate order for preorders if you do not want your order delayed.
I placed an order and forgot an item. Can I combine my shipping?
Because we may begin creating your order as soon as it is placed we cannot add-on items or combine orders.
My address is wrong. Can you change it?
Due to payment processing rules, we cannot change the shipping address on file once your order has been placed. Please double check your order at checkout before placing your order. We are not responsible for packages shipped to the wrong address. In some cases USPS will allow you to reroute the package for an additional fee. We cannot do this for you.
When placing a gift order use the gift recipient's address as the shipping address at checkout.
My package is delayed in transit. What can you do?
Once your package has left our shop we cannot control shipping carrier transit times. All shipping carrier are experiencing delays due to Covid-19. If you believe your package is delayed or lost please visit the USPS website to sign up for Informed Delivery and/or fill out a Lost Package Search. In our experiences, these steps often get your package back on track.
RETURNS/EXCHANGES:
Due to the nature of our products we cannot accept returns or exchanges on custom items, intimates, bath & body products, or any product that involves hygiene. If you have a question about a product please contact us (hello@muscadinecollective.com) before placing an order. We will be happy to assist you. Please contact us to see if your product is eligible for return or exchange.
My order arrived damaged or missing items. What do I do?
If your order is damaged or missing items upon arrival please contact us within 3 business days of delivery. We ask you to do the following to process your request quickly.
- Send an email to hello@muscadinecollective.com with a full description and photos showing what is wrong with your order. We will reply within 2 business days with further instructions.
- If your order is damaged please keep ALL packaging material until we ask you to dispose of it. In most cases USPS requires you take the damaged item and all packaging material to your local post office for inspection in order to process claims. We will file an insurance claim on your behalf if your package was insured.
- Do not throw away damaged items. We will provide a return shipping label to RMA the damaged item so that we can process your replacement or refund.
Do you offer wholesale?
We are happy to assist you with wholesale orders. Contact us at hello@muscadinecollective.com to inquire about wholesale order requirements. You will be required to provide a business license and tax id number.